Frequently Asked Questions
How long does a typical swap take?
Total Time: Usually seconds, maximum 5-10 minutes, but depends on blockchain confirmation times.
1. Deposit Confirmed
- Your swop starts once your deposit gets 1 blockchain confirmation. (except DOGE, which needs 2 confirmations).
- Speed tip: Pay higher fees or avoid network congestion to speed up confirmations.
2. Status Updates
- Pending We've detected your deposit, waiting for confirmations.
- Received Confirmed on the blockchain, ready to process.
- Settling We're swapping your coins (takes seconds).
- Settled Your new coins are sent to your address.
Why the Time Varies
Confirmation Time Factors:
- Transaction Fees: Higher fees = faster confirmations.
- Network Congestion: Busy blockchains slow things down.
Your Funds Are SAFE: We never hold your funds—blockchain confirmations are fully automated.
How do i find my order number and Swop history?
Order Number
- Found at the bottom left of your ORDER PAGE after creating a swap.
- Used to track or reference your swap with provider support.
Swap History
All past swaps are listed in the History section below the Swop Interface.
Important Notes
⚠️ Browser History Warning: Deleting your browser history will erase your swap history (but not your actual transactions). Pro Tip: Bookmark your Order Page or save order numbers for quick reference.
What fee's does Swop charge?
Transparent Fees
All fees are included in the displayed exchange rate (no hidden charges). Fee range: 1% to 3% (applies to both Dynamic and Fixed Rate swaps).
Breakdown
No extra fees: The rate you see is what you pay. Consistent across all swaps: Whether you choose Dynamic or Fixed rates, fees stay the same.
Why This Matters
Predictability: You know the total cost upfront. Fairness: No surprises—fees stay within 1-3% for every swap.
General Questions
How do I get started?
Basic steps to get started with Swop.Meme are in our Getting Started Guide
Are there limits on swap amounts?
Yes, each trading pair has minimum and maximum limits. These are displayed when you select your trading pair.
What happens if I send the wrong amount?
Contact customer support immediately with your order details. Manual processing may be possible but isn't guaranteed.
Can I cancel a swap after creating an order?
Once you've sent the deposit transaction, the swap cannot be cancelled. Only create orders you intend to complete.
How do I know if my swap was successful?
You'll receive the swapped coins in your destination wallet, and you can verify the transaction on the relevant blockchain explorer.
Is registration required?
No, Swop.Meme operates without requiring user registration or KYC for most transactions.
What if my transaction gets stuck?
Check the blockchain explorer for your transaction status. If confirmed on-chain but not processed, contact support with your order ID.
Are there any geographic restrictions?
Yes, we geo-block sanctioned countries and other specific countries, depending on the provider we are working with.