Troubleshooting

Common Issues and Solutions

Transaction Not Confirming

• Check network status for congestion
• Verify you paid adequate network fees
• Wait for additional confirmations if needed

Wrong Amount Sent

• Contact customer support immediately
• Provide order ID and transaction details
• Manual processing may be required

Coins Not Received

• Verify the receiving wallet address was correct
• Check if the destination network is experiencing delays
• Confirm the transaction on blockchain explorers

Order Expired

• Orders typically have time limits
• Create a new order if the previous one expired
• Don't send funds to expired order addresses

Getting Help

• Blockchain Explorers: Use these tools to track transaction status
• Customer Support: Contact support with your order ID
• Community: Join official social media channels for updates

If you're still experiencing issues, please check our FAQ or contact us.